We care about your chocolates arriving in the same state they left us!
After carefully packing your chocolates in heat resistant packaging, with an ice-brick if necessary.
* Please note, we cannot guarantee next day delivery. The current courier logistics are complex and the entire industry has been impacted since Covid 19. You will receive tracking information with your order, and generally your order will be sent as follows;
Delivery to Sydney/Wollongong/Central Coast
Order by 2pm for delivery generally the following day (exception Sydney 2000 postcode - maybe take 48hrs). Orders placed Friday will be collected from Josophan's on Monday to avoid sitting in holding warehouses over the weekend, and will arrive on Tuesday or Wednesday.
Note: Please advise in the notes section of your order if your chocolates can be left unattended (eg. on a sheltered veranda by the door).
Delivery and packaging is a flat fee of $18.95, which includes heat proof thermal packaging, ice-brick/s if necessary, padding to protect fragile goods, and the courier fee. This is for one carton. If your order is oversized, and requires multiple cartons for delivery, we will contact you to discuss any excess shipping charges.
Delivery to any other area:
Your chocolates will be delivered by Australia post. Tracking notice will be supplied for updates on your delivery. Delivery times will depend on Australia Post current demands.
If the weather is particularly hot, we may hold an order back until safe to send it, and orders received after 2pm on Thursday or anytime Friday, will be sent on Monday to ensure your chocolates aren't left sitting in a hot storage facility over a weekend.
Note: Please advise in the notes section of your order if your chocolates can be left unattended (eg. on a sheltered veranda by the door).
Delivery and packaging is a flat fee of $18.95, which includes heat proof thermal packaging, ice-brick/s if necessary, padding to protect fragile goods, and Australia Post Express Post fee. This is for one carton. If your order is oversized, and requires multiple cartons for delivery, we will contact you to discuss any excess shipping charges.
Returns
Every care is taken to ensure your order is packed carefully so it arrives in great condition. If it does arrive in poor condition, please contact us immediately to resolve the situation, in our Leura store on 02 4784 2031, 9am-3pm weekdays, 10am-3pm weekends, and we will organise pick up of the damage stock and replace the goods or refund. If the items wasn't what you were expecting, and it is sealed in its original packaging, it may be returned within 3 days of receipt.
Website Terms and Conditions
The information on this website is intended for residents of Australia only, and the purchase of products are subject to the following terms and conditions.
We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time you access our website you read these terms and conditions.
Please refer to our Privacy Policy below for information relating to our products.
All prices are in Australian Dollars (AUD) and are inclusive of GST.
We believe that our products are described as accurately as possible on our website, If you believe the product you received does not meet the description, please contact us immediately, see shipping and returns.
Images have been taken of actual product, however we do not guarantee that any image will reproduce in true colour.
Our products are for sale to adults over the age of eighteen (18) years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.
We supply and deliver our products to customers within Australia only.
Packaging and postage is $18.95 flat fee, calculated at time of purchase for one carton of goods.
Note: if your order is over one carton size, or excessive in weight and size, we will contact you to discuss any additional shipping costs.
Gift Vouchers do not incur a delivery fee.
When you place an order on this website, we require you to provide your name, address for delivery, your email address, telephone contact and credit card details. We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.
Once you have submitted an order, you may not cancel that order even if our acceptance or rejection of your offer is still pending.
Josophan’s Fine Chocolates will not accept liability for any loss or damage due to late delivery.
We will replace any product delivered to you that is faulty or is in a damaged condition. If you wish to return a faulty or damaged product, please contact us immediately by phone, or email – as detailed on our Shipping and Returns page.
If we are unable at the time of return to replace or exchange returned goods, we will reimburse your credit card for the amount initially debited for the purchase including packaging and postage charges.
Except as permitted under the Copyright Act 1968, you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.
The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatag or mirroring of our website.
With our consent, you may link our website. Any such linking will be entirely your responsibility and at your expense. By linking, you must not alter any of our website’s contents including any intellectual property notices and you must not frame or reformat any of our pages, files, images, text or other materials.
The copyright to all content on this website including belongs to Josophan’s Pty Ltd.
We take all due care that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.
Privacy
Whilst we take all due care with information you provide to us when accessing our website, we do not warrant the security of any information which you may provide to us. Information you provide to us is entirely at your own risk although we undertake all steps to preserve such information in a secure manner as possible.
PRIVACY POLICY
Josophan’s Fine Chocolates are committed to the ‘National Privacy Principles for the Fair Handling of Personal Information’ and complying with the Privacy Act.
We respect your privacy for all Information you provide through our website www.josophans.com.au
We do not collect personal identity information except when you provide it to us. In order to provide you with online shopping and delivery services, we need to collect personal details including your name, address, telephone number or e-mail address. Australian Privacy laws allow us to collect your personal information directly from you, if there is information you would not like us to have, please do not provide us with any such information.
When submitting your personally identifiable information on the Site, you are consenting to the collection, use and disclosure of your personally identifiable information as set forth in this Privacy Policy.
We do not use or share personally identifiable information for any purpose other than for the purpose for which it was disclosed. We do not provide or sell personally identifiable information to other organisations. We do have to provide identifiable information to courier and Australia post, in order to ship your online order.
By providing your personally identifiable information to us, you acknowledge that and consent to the following:
- We will collect and use your personally identifiable information for the purpose of shipping an online order to you, or sending our newsletter if you choose this option.
- You are authorised to provide such information to us.
If you choose to select newsletter sign up during the Site registration process or online order, this information may be used by us to deliver to you emails such as our newsletters, surveys or other email messages containing product, services and event information or promotions. If you prefer not to receive such emails, please do not select this option.
If you have any issues regarding your privacy or this Privacy Policy, please contact us via our ‘contact us’ page, by telephone or email.
More information
More information about Privacy law and the National Privacy Principles is available from the Federal Privacy Commissioner’s website www.privacy.gov.au
Leura Solutions Pty Ltd, ABN 8963 4674936
trading as
Josophan's Fine Chocolates
